Exceptional Services
& Support

You don’t have to choose between world-class personalized service and great technology - get the best of both worlds

Technology is just one piece of the puzzle

Unlike big box HCM providers, we believe an HCM technology is only one part of the value that clients deserve. We aren’t just about technology; we are about your entire experience with us.

We're with you every step of the way

From implementation and training to working with your designated client success manager & available care team, ongoing support is right at your fingertips.

Centralized core system of record

Gain greater visibility, transparency, and insight into your workforce sooner, with industry-leading implementation times averaging 90 days., clients gain access to their environment with an initial data load within two to three weeks of project kickoff.

As part of our implementation, you receive:

  • Results-Oriented Team: Focus on alignment and achievement of critical business objectives from day one throughout implementation.

  • Data-Driven Requirements Validation: Confirmation of requirements via review of results versus laborious, upfront requirements gathering processes.

  • Extensive Hands-On Training: Early access and iterative approach provide for extensive hands-on training with our implementation specialists.

  • CSM Quality Checks: Involvement of Client Success Manager (CSM) at critical project checkpoints to help facilitate smooth transition to ongoing care team.

Centralized core system of record

We maintain a strong commitment to your success throughout your lifetime with us. Our investment in Optimization Reviews is an important component of this commitment as we recognize clients can only absorb so much as part of an initial implementation.

Conducted by your own designated CSM, our Optimization Reviews help drive a significant increase in the adoption of our technology. Key elements include:

  • Reviews conducted virtually or on-site

  • An in-depth review of how the system is being utilized across all key functions

  • Additional training as necessary

  • Your important feedback provided to our product team

Centralized core system of record

Over the years, we’ve assisted organizations across a variety of industries and specialties with their unique HCM needs to improve business performance. Change management is a critical component of all our implementations - no exceptions! It provides a structured approach to successfully transitioning individuals, teams, and organizations from their current state to their desired future state.

Our change methodology includes:

  • Executive Sponsorship

  • Communication

  • Training

  • Real-Time Feedback

We leverage the following tools to help support you:

  • Change Readiness Assessments

  • Communication Templates

  • Sample Training Plans & Materials

Centralized core system of record

In addition to industry-leading implementation times, leading products, and exceptional client service, we provide you with ongoing training materials and an array of useful resources you need to keep up to date with the latest in HCM advancements and education including white papers, articles, webinars, videos and more.

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