Combating Disruption: It Turns Out We're Built for This & So Much More 



How a seemingly far-fetched vision became a saving-grace


Following an investment from Aquiline Capital Partners, a private investment firm based in New York and London with $6.1 billion in assets under management, PrimePay acquired SyncHR to create a scalable human capital management (HCM) solution for emerging and mid-enterprise firms. John LaMancuso, PrimePay’s CEO, saw significant value in the SyncHR technology and in what Pam Glick, former SyncHR CEO and current CMO at PrimePay, along with her team built.


The power in bringing this technology to the market was made even more apparent as the pandemic hit. It turns out that the SyncHR technology was built for this from the start, and the original architects of SyncHR built technology to help handle the issues that change brings. The acquisition of PrimePay and SyncHR was made to better support the needs and priorities of a rapidly evolving industry, and to become a leading HCM offering for organizations of all sizes by combining two industry leaders with full-suite People Management software and service solutions. 




Little did we know, together, we’d be delivering a comprehensive all-in-one HCM, payroll, and benefits management solution that enables businesses to meet the challenges of a modern post-pandemic world.


The catalyst that ignited a revolution in HCM

SyncHR was founded on a vision of revolutionizing a stalwart Human Resources (HR) industry set in its ways. By leveraging the latest technologies like cloud computing and systems integration, SyncHR has helped organizations of all sizes, industries, and geographies work more efficiently to solve their biggest business challenges while facilitating corporate transformations into people-centric organizations based on respect, opportunity, engagement, and transparency. 


When the COVID-19 pandemic drove the modern workforce into a new world, SyncHR was ready to meet the challenge. Today, SyncHR, in conjunction with PrimePay, is looking ahead to ensure organizations have the tools they need not only to survive but to thrive.   


Emerging into a new normal

It’s not hyperbole to say the COVID-19 pandemic fundamentally and completely changed the way organizations think and operate. Business agility used to mean tweaking a process or two to address changes in the market back when “quickly” meant a few months. Engagement simply meant annual employee performance reviews, limited training, and maybe some team-building days. When it came down to culture, it was all about mission statements, catered lunches, and creating a “fun” work environment.


How Far We’ve Come



Today, business agility means revamping entire business models to serve an increasingly remote and hybrid market. Engagement encompasses everything from enabling remote and async collaboration, onboarding and training new employees remotely, or periodically checking in on them out of sincere concern for their wellbeing. And culture is defined more by work-life balance and corporate flexibility and humanity than by the number of amenities in the break room. 


This shift to remote and hybrid work is here to stay—and employees' expectations have evolved to match, with 83% of employees preferring a hybrid work model. Employers who haven’t evolved quickly enough are already seeing challenges retaining and hiring critical talent. In fact, in what has been dubbed the Great Resignation, an average of nearly four million workers quit their jobs each month last year—the highest on record in history.


In response to the rising challenges of digital transformation, the Great Resignation, and changing employee needs, organizations are focusing on new strategies. 


But in order to execute their ambitious strategies, leaders will need the right tools for the job.


The right time for a new beginning

In 2022, obsolete people management practices with inflexible legacy human capital management (HCM) and payroll systems will struggle to compete in today’s new modern landscape. Organizations leveraging tools that emphasize agility and transparency have a major competitive advantage against those still sporting disjointed, on-premises, and siloed point products.


The world post-COVID will never be the same, but organizations can take action now to position themselves to be more resilient, efficient, and competitive now and into the future. 


Modern technology to manage modern teams

While SyncHR wasn’t designed with a global pandemic in mind, it was built specifically to manage evolving business needs and the modernized definitions of agility, engagement, and culture.


Even before the crisis, business as a whole was changing much faster than most teams — and certainly most legacy HCMs — could handle. That’s why SyncHR opted for a one-of-a-kind technology with a cloud-native platform that emphasizes portability, simplicity, and scalability. Each SyncHR tool and feature helps teams go beyond traditional support roles and become strategic partners to the business and serve as the heartbeat of the organization. 


  • Position-based architecture streamlines the onboarding process and dynamically changes security and workflows as employees move in, out, and around the organization. It also provides an organization chart that’s easily accessible and doesn’t fall apart when someone leaves the organization. 

  • Rich, real-time analytics provide unique visibility into budgeted versus actual headcount and costs, including the ability to run “what if” scenarios to improve your resource allocation, project future needs, and fill roster holes faster.

  • Automated retro payments eliminate the mistakes (and headaches) that come with manually processing retro payments so employees are paid quickly and accurately.

  • Robust learning management to quickly develop customized employee training and auto-enrollment in new compliance or industry training requirements.

  • Engagement tools help managers and employees stay aligned on personal and business goals, maintain high performance, and make it easier for employees to stay connected even when working remotely. 


Embrace the future of work with SyncHR by PrimePay today.


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John Cuellar

John Cuellar

John is responsible for SyncHR’s product, engineering, and system operations teams. He is focused on streamlining the business processes related to HCM and finance by distributing SyncHR to all members of the workforce and by using patented security and workflow to control these developments. John is also responsible for delivering SyncHR as a cloud based application with “extreme ratio” financial metrics.

He has a background in engineering, workplace applications, and business administration, bringing over 25 years of experience deploying strategic HCM applications. Prior to co-founding SyncHR, John was the CEO of Harbor Technologies, since acquired by Mellon Financial Corporation. Previous to Harbor Technology Group, he spent an internship with the Swiss Bank Corporation in their derivatives pricing and trading group and also worked as a senior manager for the US Navy. John received his Bachelor of Science degree in Electrical Engineering from the University of California at Santa Barbara, and his Master of Business Administration from the Haas School of Business at the University of California at Berkeley.

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