What Are the Most Important Features to Look for in Employee Mobile Technology?

 

Mobile technology is quickly becoming a necessity to facilitate remote and hybrid work. Yet, only 22% of employees claim their employer provides mobile-friendly tools and platforms that allow them to access work applications and data remotely. Employers know employees need effective mobile tools to achieve peak productivity, and mobile technology plays a critical role for the 63% of top-performing companies that help employees work from anywhere

Still, even organizations that want to adopt mobile experiences are struggling to choose the right tools for their teams. With limited experience using these tools, employers don’t know which elements will make a difference for employees working remotely. But, they also know that now is the time to start implementing mobile technology.

Finding the right mobile experience tool doesn’t have to be difficult. Here are the top features you should search for when choosing the best employee mobile technology for your organization.

  1. A Mobile App

A mobile website experience often doesn’t support the range of features an employee needs to work effectively on their phone. While it may seem obvious, an interactive mobile app is a non-negotiable feature you need to support your organization’s security needs while facilitating your employees’ productivity.

As employees started working from home during COVID-19 lockdowns, many revealed that they are comfortable working within the confines of business and productivity apps. In fact, users downloaded apps that supported their workflows 7.1 billion times in 2020. Compared to apps, mobile website experiences are often clunky and difficult to navigate. Many popular business applications have designed app experiences that are optimized for how mobile users work,  allowing employees to work faster despite limited functionality compared to the desktop experience.

  1. Self-service Capabilities

As more teams adopt new technology to support their workflows, companies are discovering that many document-heavy tasks and processes can be effectively completed online. As such, self-service features are a must to help employees view and update their personal information remotely, without the help of someone in the corporate office.

The best mobile technology makes it easy for employees to complete nearly any task remotely, including administrative ones. Tasks like accessing and downloading tax filing documents or pay stubs, requesting time off, or updating an employee profile with a life change can easily be completed remotely with the right technology. Plus, when employees enter this information themselves, they’re more likely to enter their own data correctly, leading to fewer data entry errors and saving your team time.

  1. Secure Access

Many organizations worry that incorporating more endpoints—like mobile devices—will put their organization at a higher risk for cyberattacks and unnecessarily expand their security perimeter. However, many mobile apps can support as many security features as their desktop counterparts. 

Choose mobile technology with out-of-the-box security features that support your organization’s security strategy. For example, features like user access controls, data encryption, multi-factor authentication, and single sign-on integration can make remote access just as secure as desktop access. Many popular business apps will integrate with your existing security tools to support monitoring.

  1. A Consistent User Experience

An intuitive mobile experience is a must for employees. But, choosing the right mobile technology isn’t only about choosing the best app. The desktop experience should be equally as intuitive as the mobile experience to encourage employees to adopt and use new technology. 

These tools are meant to make workflows more streamlined, not more difficult. Therefore, it’s critical for employees to be able to find what they’re looking for, whether they’re working from a computer or mobile phone. Desktop applications may be more powerful or provide employees with more features, but these features still need to be accessible and easy to use to support your employees’ productivity.

Why Companies Must Offer Great Mobile Technology with Powerful Features

While many mobile technology features make work easier for employees, employers may not clearly see the return on investment (ROI) of mobile technology for their organization. 

Aside from the productivity gains of simplifying hybrid work, mobile experiences can also help streamline manual-heavy processes that have become more difficult with employees out of the office. For example, self-service capabilities within the secure SyncHR mobile app allow your employees to offload administrative tasks during onboarding or life changes, taking tasks off your HR team’s plate.

Allowing your team to focus on revenue-building tasks by simplifying administrative work can also improve employee engagement. Higher employee engagement ultimately leads to lower turnover, increased customer satisfaction, and higher revenue. With so many benefits, it’s clear that employers benefit just as much as employees from great mobile technology.

Reap the Benefits of Simplified HR with the SyncHR Mobile Experience

The mobile experience is increasingly becoming an important component to enable hybrid workforces, especially when it comes to managing HR. These tools have made it easier than ever to take manual-heavy processes off your team’s plate and support a more efficient, employee-friendly way of working. 

SyncHR Employee Experience solutions are designed to support your workforce wherever they work, reducing the long email chains, paper forms, and superfluous data entry tasks with self-service HR capabilities. Now, employees can easily make critical HR changes from their phones with a seamless, user-friendly mobile experience.

See how SyncHR's mobile technology makes work easier, more satisfying, and more productive with our efficient, accurate, and cost-effective workforce management solutions. 

 

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John Cuellar

John Cuellar

John is responsible for SyncHR’s product, engineering, and system operations teams. He is focused on streamlining the business processes related to HCM and finance by distributing SyncHR to all members of the workforce and by using patented security and workflow to control these developments. John is also responsible for delivering SyncHR as a cloud based application with “extreme ratio” financial metrics.

He has a background in engineering, workplace applications, and business administration, bringing over 25 years of experience deploying strategic HCM applications. Prior to co-founding SyncHR, John was the CEO of Harbor Technologies, since acquired by Mellon Financial Corporation. Previous to Harbor Technology Group, he spent an internship with the Swiss Bank Corporation in their derivatives pricing and trading group and also worked as a senior manager for the US Navy. John received his Bachelor of Science degree in Electrical Engineering from the University of California at Santa Barbara, and his Master of Business Administration from the Haas School of Business at the University of California at Berkeley.

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