Exceptional Services
& Support

You don’t have to choose between world-class personalized service and great technology - get the best of both worlds

Technology is just one piece of the puzzle

Unlike big box HCM providers, we believe an HCM technology is only one part of the value that clients deserve. We aren’t just about technology; we are about your entire experience with us.

We're with you every step of the way

From implementation and training to working with your designated client success manager & available care team, ongoing support is right at your fingertips.

Centralized core system of record

Gain greater visibility, transparency, and insight into your workforce without the stress of a fit-for-all implementation. Oftentimes, this can be within 120 days of project kickoff!

As part of our implementation, you receive:

  • Results-Oriented Team: Focus on alignment and achievement of critical business objectives from day one throughout implementation.

  • Optimized Data Requirements Validation: A robust requirements gathering process leading to accurate data transformation and confidence from day one.

  • Transparency and Oversight: Work hand-in-hand with our specialists to remain aware of every critical milestone to ensure confidence in system quality throughout the process.

  • Extensive Hands-On Training: Early access and iterative approach provide for extensive hands-on training with our implementation specialists.

  • CSM Quality Checks: Involvement of Client Success Manager (CSM) at critical project checkpoints to help facilitate a smooth transition to an ongoing care team.

Centralized core system of record

We are invested in your success, and we maintain this strong commitment throughout your lifetime with us. Our investment in Optimization Reviews is an important component of this commitment.

As your company evolves, so do we in order to serve your needs. See your ROI continuously grow with our Optimization Reviews that target pain points around user adoption, process updates, and other needed reconfiguration.

  • Reviews conducted virtually or on-site.

  • An in-depth review of how the system is being utilized across all key functions.

  • Additional training as necessary.

  • Your valuable feedback is important and provided to our product team.

Centralized core system of record

Over the years, we’ve assisted organizations across a variety of industries and specialties with their unique HCM needs to improve business performance. Change management is a critical component of all our implementations - no exceptions! It provides a structured approach to successfully transitioning individuals, teams, and organizations from their current state to their desired future state.

Our change methodology includes:

  • Executive Sponsorship

  • Communication

  • Training

  • Real-Time Feedback

We leverage the following tools to help support you:

  • Change Readiness Assessments

  • Communication Templates

  • Sample Training Plans & Materials

Centralized core system of record

In addition to an industry-leading implementation process that accounts for your unique business needs, industry-leading products, and tailored client services, we provide you with ongoing training materials and resources to ensure your team is consistently seeing ROI from your HCM investment.

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